--- title: "Terms of service" description: "The terms for using Plainrival, a service for businesses: accounts, the free plan and trial, paid plans, acceptable use, liability and governing law." url: "https://plainrival.com/legal/terms" published: 2026-09-30 --- # Terms of service The terms for using Plainrival, a service for businesses: accounts, the free plan and trial, paid plans, acceptable use, liability and governing law. Last updated 30 September 2026. These terms are the agreement between the operator of Plainrival named in the [imprint](https://plainrival.com/legal/imprint) ("we", "us") and the business that creates an account ("you"). By creating an account or using Plainrival, you accept them. ## 1. A service for businesses Plainrival is for businesses only. You confirm that you use it for your trade, business or profession, not as a consumer, and that the person accepting these terms may do so for your business. Consumer protection rules that apply only to consumers therefore do not apply. ## 2. The service Plainrival watches the competitors' public web pages and posts you choose, shows what changed and why it may matter, and sends a weekly brief. It also includes Plainrival Timeline, a planner for your launches, and a read-only connector for AI assistants. Plainrival works only with public information. Summaries, rankings and suggestions are partly made by AI: they can be incomplete or wrong, are not legal, financial or professional advice, and you decide what to do with them. Features may change. We will not remove a core feature of a paid plan during a period you have paid for without telling you in advance. ## 3. Your account - An account is required for every plan, including the free plan. - Give accurate information and keep it up to date. - Keep your sign-in details safe. You are responsible for what happens in your account and for the people you invite to your workspace. - Tell us at [contact@plainrival.com](mailto:contact@plainrival.com) if you think someone has misused your account. ## 4. Free plan and trial The free plan includes Plainrival Timeline and a 7-day trial of competitor tracking. The trial needs no payment card and does not turn into a paid plan by itself. When it ends, tracking stops unless you choose a paid plan. We may change or end the free plan and trial for the future. ## 5. Paid plans and payment Plainrival does not take payments yet. Once paid plans open: - Plans, prices and what each includes are shown on the [pricing page](https://plainrival.com/pricing). Prices are per month and exclude VAT. - Subscriptions run month to month and renew automatically until cancelled. You can cancel for the end of any monthly period; the plan stays active until then. - A payment provider named at checkout acts as merchant of record: it sells the subscription to you, takes the payment and issues the invoice with VAT, under its own terms. - Fees already paid are not refunded for part of a period, unless the law requires it. - We may change prices for the future. We will tell you at least 30 days before a new price applies to you, and you can cancel before then. ## 6. Acceptable use You may use Plainrival only lawfully and only for your own business. You must not: - use it to collect information that is not public, including pages behind a sign-in, paywall or other access control, or to get around technical measures that protect a site - use it for unlawful monitoring, or to track or profile individual people - watch sites or use content in a way that breaks the law or the rights of others, such as copyright, trade secrets or data protection - put special categories of personal data (for example health data) or unlawful content into Plainrival - overload, attack, probe or reverse engineer the service, or access it by automated means other than the features and connectors we provide - resell or give access to Plainrival to others without our written agreement We may suspend access that breaks these rules or puts the service or others at risk. Where reasonable, we will warn you first. ## 7. Your data Your data stays yours. You give us the rights we need to host, process and show it to provide Plainrival to you. When your workspace holds personal data, you are the controller and we process it for you under our [data processing agreement](https://plainrival.com/legal/dpa), which is part of these terms. How we handle personal data as a controller is in our [privacy policy](https://plainrival.com/legal/privacy). The public pages and posts Plainrival collects belong to their owners. We show copies, excerpts and summaries for your internal analysis. Do not republish them unless you have the right to. ## 8. Our rights Plainrival, its software, design and content belong to us or our licensors. You get a non-exclusive, non-transferable right to use it for your business while your account is active. Feedback you give us may be used freely to improve Plainrival. ## 9. Third-party services Services you connect to Plainrival, such as a chat tool or an AI assistant, are provided by third parties under their own terms; we are not responsible for them. ## 10. Availability We work to keep Plainrival available and secure, but do not promise that it is always available or free of errors. We may take it offline for maintenance, at quiet times where we can. ## 11. Ending the agreement You can stop using Plainrival and delete your account at any time. We may end the agreement with 30 days' notice, or at once for a serious breach of these terms. When the agreement ends, access stops and we delete your workspace data as set out in the privacy policy and the data processing agreement. Export anything you want to keep before you delete your account. ## 12. Liability We are liable without limit for damage caused intentionally or by gross negligence, for injury to life, body or health, and wherever mandatory law does not allow a limit. For slight negligence, we are liable only for breach of an obligation that is essential to the agreement and on which you may rely, and only for damage that was typical and foreseeable when the agreement was made. In that case our total liability per contract year is limited to the fees you paid us in the 12 months before the damage occurred. Otherwise, and as far as the law allows, we are not liable for indirect damage, lost profit, lost data that regular backups by you would have prevented, or decisions you make based on Plainrival's content. ## 13. Your responsibility You are responsible for how you use Plainrival and for the content you add. If a third party makes a claim against us because you broke section 6 or the law, you will cover our reasonable costs of that claim, unless you were not at fault. ## 14. Changes to these terms We may change these terms for good reason, such as new features or new legal requirements. We will tell you about material changes by email or in the app at least 30 days before they take effect. If you do not agree, you can cancel before then. The date at the top shows the current version. ## 15. Governing law and courts These terms are governed by the law of Austria, excluding the UN Convention on Contracts for the International Sale of Goods. As far as the law allows, the courts competent for our place of business have exclusive jurisdiction. ## 16. Final provisions If a provision of these terms is invalid, the rest stays in force. These terms, together with the data processing agreement and the privacy policy, are the whole agreement between us about Plainrival. You may not transfer the agreement without our consent; we may transfer it to a company that takes over Plainrival. Questions about these terms: [contact@plainrival.com](mailto:contact@plainrival.com).