Every Monday, at most 7 competitor changes, each with why it matters and one thing to do. This one is for Fieldnote, a customer tool for small B2B teams. Every company in it is fictional.
Weekly brief · Week 40
Fieldnote: what your competitors changed
– · Sent Monday
28 changes checked, 5 shown. Ranked by how much each one matters to Fieldnote.
4 competitors watched:
Northwind CRM
Cedar Support
Lumen Billing
Orbit Analytics
High priorityPricingnorthwind.example
Northwind CRM moved SSO into every paid plan
Why it matters: Fieldnote keeps SSO on the Business plan. Buyers with an IT team will now find Northwind cheaper for the same security, and will raise it in deals this month.
Suggested action: Give sales a one-line answer on SSO for the Team plan before Friday's pipeline review.
Source: Pricing page · northwind.example/pricing
High priorityLaunchcedar.example
Cedar Support launched AI inbox triage in beta
Why it matters: Triage is the most requested feature for Fieldnote's shared inbox. Cedar can now say it sorts tickets for you, and Fieldnote can't yet.
Suggested action: Tell the customers who asked for triage when it is planned, so they hear it from you first.
Source: Changelog · cedar.example/changelog
Medium priorityNew pagelumen.example
Lumen Billing published “Lumen Billing vs Fieldnote”
Why it matters: The page targets searches for your name and says Fieldnote has no recurring invoices. You shipped them in June.
Suggested action: Publish your own Fieldnote vs Lumen Billing page that shows recurring invoices.
Source: New page in sitemap · lumen.example/compare/fieldnote
Medium priorityPositioningnorthwind.example
Northwind CRM's homepage now leads with “built for small teams”
Why it matters: Small teams are Fieldnote's audience. Northwind used to sell to mid-size sales teams; now both of you make the same promise on the first screen.
Suggested action: Test a homepage headline that says what only Fieldnote does: contacts, inbox and invoices in one place.
Source: Homepage · northwind.example
Medium priorityPricingorbit.example
Orbit Analytics raised its Starter plan from €29 to €35 a month
Why it matters: Many Fieldnote customers pay for Orbit next to you for reporting. A price rise is a good moment to show them Fieldnote's built-in reports.
Suggested action: Email the accounts that connect Orbit a short guide to Fieldnote's reports.
Source: Pricing page · orbit.example/pricing
Also checked this week: 23 other changes, left out as noise.
How this brief was made
From 28 changes to 5 worth reading, in four steps.
1
Checked every day
Plainrival checked the pricing pages, homepages, changelogs and sitemaps of 4 competitors every day: 28 changes.
2
Noise filtered out
23 changes left out, such as typo fixes, rotated testimonials and new footer dates.
3
Ranked
The other 5 were scored against Fieldnote's positioning, most important first. Never more than 7.
4
Explained
Each item says why it matters to Fieldnote and one thing to do, with its source.